Refunds and cancellation
Last updated: August 6, 2026
Cancel whenever you want, keep what you paid for until the period ends, and write to us if something went wrong with a charge — we would rather refund than argue.
Subscriptions
Monitoring costs $9.99 per month or $75 per year. Payment is taken at the start of each period and renews automatically until you cancel.
Cancelling
Cancel any time from Plan & billing inside your account, or by writing to [email protected]. Cancelling stops the next charge. Your plan keeps working until the end of the period you already paid for — we do not cut access the moment you cancel.
Refunds
- Within 14 days of a first payment, if the service did not do what it promised, we refund it in full. Tell us what went wrong so we can fix it for the next person.
- Charged by mistake — a duplicate charge, a renewal after you cancelled, a plan you did not order — we refund it in full whenever it happened.
- Service failure on our side — if monitoring did not run for a meaningful part of a paid period, we refund that part or extend the period, whichever you prefer.
- Part-used periods after 14 days are not normally refunded, because the checks have already been run and paid for.
We do not refund on the grounds of the court's decision or a change in the case itself — the outcome of a case is not something we sell or control.
How to ask
Write to [email protected] from the address on the account, or use the Support page inside your account. Say what was charged and what happened. We answer within one business day and send refunds back to the original card through Stripe, usually within five to ten business days depending on your bank.
Chargebacks
If you open a dispute with your bank, we will provide Stripe with the record of the payment and of the service delivered. It is faster for both of us if you write to us first.